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Return And Refund Policy
Cancelling an item: To Cancel or Change an Order : please email Orders@allergymatters.com. If your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. Please call us on 0800 052 8228 for the return address. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you would be liable for postage and packaging costs. Once the goods have been returned and verified to be in an unused condition, your credit card will be credited for the purchase price less our original shipping costs to you.
Defective items: You can always return items if they are defective. Occasionally a product is damaged in transit or is not working properly. We ask that you inspect your package as soon as possible after receipt for shipping damage and to see that the item works properly. If your item appears to be damaged in transit please report it, if possible, to the person who delivered it. Then call our Customer Service for a replacement. If your item showed no shipping damage but is not working properly notify our Customer Service describe what is wrong. We will discuss your options for reshipment of a replacement item as well as arrange the pickup of the defective item. Any initial defects must be reported to us within 72 hours of item receipt via phone, fax or email.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
To return an item : To return an item, please enclose a note giving the reason for the return, wrap the package securely and call us for return address. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Please note: We will send you an e-mail to let you know when we have processed your return.
Return Policy Requirements: If within 30 days upon receipt you are not satisfied with your order, please contact us immediately. Some items will need to be returned back to the manufacturer's distribution centres and others direct to us. Please email us Orders@allergymatters.com or call us free on 0800 052 8228 for return address before you send anything back. You are responsible for the cost of shipping the unwanted item back to the specified destination. All returnable items must be in "as-new" in the box condition including the original manuals, warranty and other paperwork that may have shipped with the product. We suggest you keep your original box for any purchase in case you need to return it to receive proper credit. Once the item is received by the distribution centre and is verified to be in unused condition, your credit card will be credited for the purchase price less our original shipping costs to you.
Note: Some products may be subject to a restocking fee (see below) or may not be returned if used (see return policy exceptions paragraph below)
Restocking Fees: Vacuum Cleaners, Steam Cleaners, Dehumidifiers, Air Purifiers, Air Conditioners, Nebulizers, Lightstim and Air Scenters: Return freight costs must be prepaid by the customer. Used machines are subject to a restocking fee of 25% of the item price.
Return Policy Exceptions: Air Filters, Jewellery (made-to-order jewellery items like rings, and earrings are non-returnable for health & hygiene reasons), Pillows, duvets, sheets and dustmite encasings: Used or opened items cannot be returned. We suggest that you measure the item to be covered carefully (especially the height for mattress encasings) before ordering so that you will select the proper size for your bedding item. We list the dimensions of each product on our item pages for your
I declare that I accept Allergymatters Terms of business, particularly their return, and refund policy including restocking fees that may apply. I disagree I Agree
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